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General FAQs

What is TiqConnect?

TiqConnect is a one-stop online customer portal that enables our customers to do the following in a safe, easy and fast manner:
– Buy insurance or renew policies
– Manage policies and personal details
– Submit and track claims status
– Refer a friend and earn rewards
– Manage eWallet credits for purchase or encashment
– Get new feed and latest promotions;
and more!

TiqConnect can be accessed via website or our Tiq by Etiqa mobile app.

How do I register for a Tiqconnect account?

You will be auto-registered when you purchase an online product from us. Otherwise if you have an existing policy with Etiqa, you may self-register for an account at our TiqConnect Login page.

How do I activate my TiqConnect account?

You will receive an onboarding email or SMS after your first online purchase. Click on the “Activate” link in the email or SMS, and key in the required information at the Registration page.

Alternatively,  you may click on ‘Forgot Password’ at TiqConnect Login page and an activation link will be sent to you to set up a new password.

I do not know if I have a TiqConnect account. How do I check?

All Etiqa customers who bought at least one online policy are welcome to use TiqConnect. If you are uncertain of whether you have a TiqConnect account, please visit TiqConnect Login page and click on “Forget password”.

  • If your account has not been created, you will be informed and you can register for an account at the registration page. You’d be requested to enter your personal details for authentication purposes.
  • If your account already exists, you will be prompt to perform a reset password.
  • If your account already exists but has not been activated, you will be informed to activate it.

I want to purchase a product from Etiqa. Can I sign up to be a TiqConnect user first?

TiqConnect is exclusive to Etiqa customer who bought at least one existing policy. You will be auto-registered upon purchasing an online product from us. Non-online customers who have an existing policy with Etiqa may self-register for an account at TiqConnect Login page.

Can I purchase the insurance in your office instead of online?

As Tiq is the digital channel of Etiqa, our products are available only for online purchase. Should you have any queries, please feel free to call or WhatsApp us at +65 6887 8777.

​Can I purchase insurance over a phone call?

You may call or WhatsApp us at +65 6887 8777 and we can guide you through the online purchase journey.

What happens if I need to buy more insurance?

You may log on to your TiqConnect account here to purchase more insurance.

How soon will the coverage be in force?

This differs for different products. Please refer here to learn more.

How do I make changes to my policy?

You may make changes to your policy via your TiqConnect account here.
Alternatively, you may contact us by sending an email to customer.service@etiqa.com.sg, call or WhatsApp +65 6887 8777 and we will be happy to help you make the changes.

Can I cancel my policy anytime?

Cancellation terms differ for different products. Please refer here to learn more. 

How do I cancel my policy?

Some general insurance policies can be cancelled online via your TiqConnect account. If unsure, please send an email to customer.service@etiqa.com.sg, call or WhatsApp +65 6887 8777 for assistance​​.

How long will it take to process?

In general, the surrender benefit will be paid in one lump sum, which is equivalent to the Account value, less any amounts owing to us within 7 working days from the date that we received your surrender request.

Etiqa reserves the right to delay the payment of the surrender value for up to a period of 6 months from the date of your surrender application. You may request for a full surrender any time after the free look period by writing in to our Customer Care at customer.service@etiqa.com.sg.

​How do I make payment?

For insurance savings plans:
You may make payment via Direct Debit with DBS/POSB bank account, PayNow or FAST transfer.

For all other products:
You may make payment via PayNow, Direct Debit with DBS/POSB bank account, Credit Card (MasterCard or Visa), or Etiqa eWallet credits. We apologise that AMEX cards are currently not accepted.

Please refer to specific Product FAQs for more information.

Will I get a confirmation email or SMS text after making payment?

You will receive a confirmation email with your policy documents upon successful application.

Can I pay in instalments?

Sure! Simply pay your premium with Maybank Credit Card to enjoy 6 months or 12 months instalment at 0% interest! This promotion is currently applicable only for General Insurance products.

To apply, call/WhatsApp us at 6887 8777 or email customer.service@etiqa.com.sg

Terms apply.

Can I opt for GIRO payment?

Sure! You can pay via GIRO through a DBS/POSB bank account registered with us during application. However, please note that GIRO payment is accepted for some products only. Please refer here to learn more.

What happens if I do not renew on time?

If premium is not paid on time, your policy will lapse and coverage will be terminated.

I have a renewal discount stated in the renewal notice. How do I enjoy it when renewing online?

When doing a renewal on our website, your entitled discount will be automatically reflected at the final payable amount.

I am not interested in renewing my policy. Do I need you to notify you on cancelling my policy?

Yes. Please write to inform us within 14 days before the premium payment due date, or your policy will be renewed automatically.

How do I make claims if I am the policyholder?

If you have a TiqConnect (online customer self-service) account, please log into TiqConnect to submit your claims.  Otherwise, you may register for an account (applicable only to policy owners) and access is created immediately.

How do I make claims if I am not the policyholder?

Please WhatsApp our Customer Care Officers at +65 6887 8777 or email them at customer.service@etiqa.com.sg for more information.

What documents are required to make claims?

The required documents differ for different types of polices. Please WhatsApp our Customer Care Officers at +65 6887 8777 or email them at customer.service@etiqa.com.sg for more information.

You may also learn more here.

Where can I download the claim form?

For claims that are not available for online submission, you may download the manual claim forms here. For submission of claim form, please email customer.service@etiqa.com.sg or mail to the following address:

Claims Department
Etiqa Insurance Pte. Ltd.
One Raffles Quay #22-01 North Tower Singapore 048583

How long will the claims process take?

The duration of claims process varies for different policy types and situations. To help you stay up-to-date on your claims status, we will send you a SMS to your registered mobile number upon receiving your claims.

Alternatively, you can also check your claims status on your TiqConnect account here.

How will the payout be made?

Payout can be made via:

  • PayNow
  • Direct Credit into your bank account – you would need to provide us a copy of your bank statement
  • Telegraphic transfer – for policyholders who do not have any bank account in Singapore

I have questions about claims that are not answered here. What can I do?

Please feel free to contact our Customer Care Officers via your preferred mode of communication here.

Please refer to our complete guide on Nomination of Beneficiaries here.

Learn more about how your insurance policies are protected. Read our blog article here or useful information here.

You may refer to our current promotions here. Each promotion has their terms and conditions. Please click on the individual promotion pages to learn more.

Effective from 1st July 2021 (inclusive) onwards, the prevailing crediting rate for all top-ups will be revised to 1.20% p.a. for the following products:

  • ELASTIQ (for policies issued from 18 July 2019 (inclusive)
  • eSAVE advance
  • Enrich advance

Please refer to the Frequently Asked Questions for more information.

Individuals may log in to their online self-service portal via Etiqa’s website (www.etiqa.com.sg/login) to view their policy details.

For further clarification, customers may contact Etiqa customer care via call or WhatsApp messaging at +65 6887 8777, during Mondays to Fridays, from 8.45am till 5.30pm, or email customer.service@etiqa.com.sg.



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