1. Do I get a discount when buying ePROTECT maid? 

You can check out our ongoing promotions here.

1. How does the COVID-19 Cover work?

If your maid is diagnosed with COVID-19, within 14 days upon her arrival or return to Singapore, we will pay the hospitalisation and surgical expenses listed in section 4 of the policy wordings incurred for her COVID-19 treatment, up to the limit shown in the schedule for COVID-19 cover. She must stay in a restructured hospital or community care facilities as directed by Singapore’s Ministry of Health.

2. What is not covered in the COVID-19 Cover?

Treatments in a private hospital, medical centre or clinic are not covered. Any mandatory COVID-19 swab tests that your maid is required to take for entry into or exit from Singapore, including pre-departure and post-arrival tests, are also excluded from this coverage.

3. How much is the COVID-19 Cover premium?

The COVID-19 Cover for your maid costs S$48.60, excluding GST.

4. When should the inception date of the COVID-19 Cover be?

The COVID-19 Cover should start on the date that your maid arrives in Singapore. If your maid arrives later than expected, this add-on cover has to be cancelled and repurchased. Please contact our Customer Care hotline at +65 6887 8777 or email them at customer.service@etiqa.com.sg for assistance.

5. Can I purchase the COVID-19 Cover if I am an existing policy holder of ePROTECT maid?

Yes, please refer to question 5 on how to purchase the Cover.

6. How do I purchase the COVID-19 Cover if I am an existing policy holder?

Please contact us via our Customer Care hotline at +65 6887 8777 or email us at customer.service@etiqa.com.sg for assistance on purchasing the COVID-19 Cover add-on to ePROTECT maid insurance.

Alternatively, you can visit our Customer Care Centre located at 16 Raffles Quay, Hong Leong Building, #01-04A, Singapore 048581, from Mondays to Fridays between 8.45am to 5.30pm. You are encouraged to book an appointment to reduce waiting time.

Please get ready the following documents during your correspondence with our Customer Care representatives:

• Your policy number
• Your receipt or proof of payment

7. How do I purchase the COVID-19 Cover if I am a new customer?

The COVID-19 Cover is available as an add-on to ePROTECT maid insurance. Please proceed with the purchase for ePROTECT maid insurance here first if you have yet to do so. Upon receiving your policy number and receipt or proof of payment, please contact our Customer Care hotline at +65 6887 8777 or email them at customer.service@etiqa.com.sg.

You may also visit our Customer Care Centre at 16 Raffles Quay, Hong Leong Building, #01-04A, Singapore 048581, from Mondays to Fridays between 8.45am to 5.30pm. You are encouraged to book an appointment to reduce waiting time.

Please get ready the following documents during your correspondence with our Customer Care representatives:

• Your policy number
• Your receipt or proof of payment

8. How do I know my application for COVID-19 Cover is successful?

You will receive an email confirmation with your policy documents.

9. What modes of payment are accepted?

a) Via walk-in to our Customer Care Centre

– Cash

– Credit Card

– NETs

b) Via email or call

– PayNow to Etiqa Insurance Pte Ltd (UEN 201331905KMG1).  Please indicate your ePROTECT maid Policy Number in the ‘reference’ field, to allow us to identify the payment you had made.

– Maybank Online Banking. Select payee organisation as ‘Etiqa Insurance – General’ and indicate your ePROTECT maid policy number in the ‘Bill Account Number’ field, to allow us to identify the payment you had made.

– Bank transfer to Maybank Singapore Limited account (Account Number: 04011005814). Please indicate your ePROTECT maid Policy Number in the ‘reference’ field, to allow us to identify the payment you had made.

After the payment is completed, please email your payment slip and policy number to customer.service@etiqa.com.sg.

1. How does the Termination / Re-hiring Expenses work? 

You will be reimbursed for the agency fees of hiring a replacement maid during the period of your maid’s hospitalisation due to death or permanent disability. The replacement maid must be hired within 30 days of the death or repatriation of your current maid.

2. Will my maid be covered when she returns to her home country for holiday? 

The maid insurance cover ceases from the time she leaves Singapore and resumes upon her return provided her work permit is not cancelled.

3. Why do I need 14/26 months of maid insurance coverage and bond when my maid’s work permit is only for 12/24 months?

This a requirement by the Ministry of Manpower (MOM). For more information, please visit MOM’s website.

4. Does the maid insurance coverage start immediately?

The commencement date will be a minimum of 5 working days from the date of application, but not more than 14 days. Please note that this process needs to be done before your maid’s arrival in Singapore. Otherwise, the Immigration & Checkpoints Authority may deny your maid’s entry and she will be sent back to her home country.

5. How does Alternative Maid Services work?

This benefit relieves an employer by reimbursing a fixed daily sum of up to 30 days for the cost of hiring alternative domestic help during the period of your maid’s hospitalisation due to a covered injury or illness.

6. How does Wages & Levy Reimbursement work?

You will be reimbursed for the pro rata wages and Foreign Worker Levy if your maid is unfit to work due to hospitalisation as a result of an injury or illness for up to 30 days.

7. What is the difference between Medical Expenses benefit and Hospitalisation & Surgical Expenses benefit?

Medical Expenses (under Personal Accident protection) cover the cost of treatments (including out-patient treatment) due to accidents only. Hospitalisation & Surgical Expenses cover in-patient costs, including surgery, when your maid is hospitalised due to illness or accident for up to 90 days.

8. Do I need to purchase a special performance bond to employ maids from Indonesia?

The Indonesian Embassy in Singapore requires a S$6,000 performance bond as a condition to employ foreign domestic workers (FDWs) from Indonesia from February 2018. However, the Ministry of Manpower (MOM) does not require you to purchase a special performance bond as Singapore has a comprehensive regulatory framework to protect all foreign domestic workers (FDWs). You should consult your maid employment agency if in doubt. Alternatively, you can or refer to MOM’s website for more information.

9. I want to limit my liability on the S$5,000 Security Bond. What additional coverage can I get?

You can take up the optional add-on, Security Bond Protector, to get reimbursement of indemnity paid to insurer, hich will limit your liability on the S$5,000 Security Bond to S$250, provided that the breach of the Security Bond is not due to your own negligence or fault.

10. How does the Letter of Guarantee work?

We will issue a Letter of Guarantee for the sum of $5,000 as a security bond on your behalf to the Ministry of Manpower (MOM). If you require, we can also issue a Letter of Guarantee to the Philippine Overseas Labour Office in Singapore (POLO) on your behalf.

If a demand is made by the Ministry of Manpower (MOM) and/or the Philippine Overseas Labour Office in Singapore (POLO) as the case may be, we will first meet the payment and recover it from you under the Counter Indemnity of the insurance.

You can purchase the optional cover for a waiver of the Counter Indemnity in respect of the Letter of Guarantee to the Ministry of Manpower (MOM), paying only $250 for the Excess for your account. This frees you from the need to pay $5,000 cash up front to the Ministry of Manpower (MOM) when you are applying for a maid in Singapore.

11. What is ePROTECT maid?

ePROTECT maid insurance is a comprehensive package of benefits that includes Accidental Death or Permanent Disablement, Hospital & Surgical Expenses, Replacement Maid Expenses, Wages & Levy Reimbursement, Repatriation Expenses, Insurance Guarantee Bond and other benefits.

Yes, our maid insurance includes covers required by MOM and much more at affordable prices. For more details about our maid insurance, please click here.

1. How do I make a claim?

If you have a TiqConnect account with Etiqa, please log onto TiqConnect to submit your claims online. Otherwise, you may register for an account on our corporate website. Access can be created immediately. You may also contact our Customer Care hotline at +65 6887 8777 or email them at customer.service@etiqa.com.sg for further assistance.

1. Is there a free-look period?

No, there is no free-look period for ePROTECT maid.