Tiq Travel Insurance
Only insurer in Singapore2 to give automated payouts upon 3 hours of flight delay3. Covers pre-existing conditions too!
Travel Advisory
Please note that travel insurance policies purchased on or after 28 February 2026, 2.15pm do not cover any losses related to the United States-Israel-Iran conflict, as it is considered a known event. This applies to travel to Israel, Iraq, Iran, Jordan, Lebanon, Egypt, Bahrain, Kuwait, Oman, Palestine, Qatar, Saudi Arabia, Syria, United Arab Emirates and Yemen.
We encourage travellers to stay informed and review their travel plans. For details on coverage, please refer to your policy wording – claims are subject to policy terms and conditions.
Please note that travel insurance policies purchased on or after 7 October 2023 do not cover any losses related to the Israel-Hamas conflict, as it is considered a known event. This applies to travel to Israel and the Palestinian Territories.
We encourage travellers to stay informed and review their travel plans. For details on coverage, please refer to your policy wording – claims are subject to policy terms and conditions.
Why Choose Tiq Travel Insurance?
Medical expenses in Singapore and overseas
Whether it's a GP, specialist, or TCM, you're covered. Your mind stays at ease even if your body needs care.
Travel delay cover from just 3 hours
Don’t let unexpected delays3 ruin your trip. Be covered for travel delays starting from just 3 hours, instead of the usual 6 hours!
Pre-existing medical conditions coverage
Don’t let your medical history hold you back. Get covered for overseas medical bills, emergency evacuation, and even travel hiccups.
Flexible add-ons
Customise your protection with add-on options like COVID-19, rental care excess, pet hotel, child education and sports equipment protection from just $0.641.
Coverage for every traveller
Whether you're departing from Singapore, transiting, or purchasing coverage for your child, we’ve got you protected at every stage of your journey.
Travel inconvenience
Be covered for trip cancellations, postponement, loss or damage to your personal belongings and more.
Value Added Services
Automatic payout, no claims needed
Flight delayed? We are the ONLY insurer that automatically detect your delay3 and send the payout directly to your PayNow account. It’s that easy.
24/7 emergency travel assistance
Whether it’s a medical emergency or lost documents, our global support team is just a call away.
Be ready with smart travel reminders
Receive timely flight check-in alerts and baggage belt collection details for a smoother journey.
Manage your plan with ease
With the Etiqa+ SG app, updating your policy, checking coverage, and accessing documents is all just a tap away.
What Does Our Travel Insurance Cover?
From medical emergencies to flight delays and lost baggage, our plans have you covered, even for your pre-existing (pre-ex) medical conditions. Explore the benefits below and choose the right plan for your trip!
| Most Popular | |||
|---|---|---|---|
| Plan Highlights | Entry | Savvy | Luxury |
| Medical Expenses Incurred Overseas | $200,000 Pre-ex: $75,000 |
$500,000 Pre-ex: $125,000 |
$1,000,000 Pre-ex: $150,000 |
| Medical Expenses Incurred in Singapore | NA |
$7,500 |
$10,000 |
| Trip Cancellation and Loss of Deposit | $5,000 | $5,000 | $10,000 |
| Baggage Delay | $200 ($100/6hrs) | $200 ($100/6hrs) | $200 ($100/6hrs) |
| Travel Delay | $300 ($50/3hrs) | $300 ($50/3hrs) | $500 ($50/3hrs) |
| Personal Accident (Accidental Death and Permanent Disablement) | |||
| Adult aged below 70 years old | $150,000 | $300,000 | $500,000 |
| Adult aged 70 years old and above | $30,000 | $40,000 | $50,000 |
| Child | $50,000 | $100,000 | $200,000 |
| Medical Expenses Incurred Overseas | |||
| Adult aged below 70 years old | $200,000 Pre-ex: $75,000 |
$500,000 Pre-ex: $125,000 |
$1,000,000 Pre-ex: $150,000 |
| Adult aged 70 years old and above | $30,000 Pre-ex: $20,000 |
$50,000 Pre-ex: $40,000 |
$75,000 Pre-ex: $50,000 |
| Child | $75,000 Pre-ex: $50,000 |
$150,000 Pre-ex: $75,000 |
$250,000 Pre-ex: $100,000 |
| Medical Expenses Incurred in Singapore | |||
| Adult aged below 70 years old | Not Covered | $7,500 | $10,000 |
| Adult aged 70 years old and above | Not Covered | $1,000 | $3,000 |
| Child | Not Covered | $2,500 | $5,000 |
| Overseas Hospital Income | $5,000 ($200/24 hrs) Pre-ex: $5,000 ($200/24 hrs) |
$10,000 ($200/24 hrs) Pre-ex: $10,000 ($200/24 hrs) |
$20,000 ($200/24 hrs) Pre-ex: $20,000 ($200/24 hrs) |
| Hospital Allowance in Singapore | $500 ($50 per 24 hrs) | $1,000 ($100 per 24 hrs) | $1,500 ($100 per 24 hrs) |
| Hospital Visitation | Not Covered | $2,500 | $5,000 |
| Compassionate Visit | Not Covered | $5,000 | $7,500 |
| Child(ren) Guardian | Not Covered | $2,500 | $5,000 |
| Emergency Telephone Charges | $100 | $200 | $400 |
| Emergency Medical Evacuation | Combined limit up to $1,000,000 Pre-ex: Combined limit up to $150,000 |
Combined limit up to $1,500,000 Pre-ex: Combined limit up to $200,000 |
Combined limit up to $1,800,000 Pre-ex: Combined limit up to $250,000 |
| Repatriation Of Mortal Remains to Singapore |
| Trip Cancellation and Loss of Deposit | $5,000 | $5,000 | $10,000 |
| Bankruptcy of Travel Agent | $1,000 | $1,000 | $3,000 |
| Travel Curtailment (including Hijacking) | $3,000 | $3,000 | $5,000 |
| Personal Effects (including laptop) | $2,000 ($250 per article, $1,000 per laptop) | $2,000 ($250 per article, $1,000 per laptop) | $3,000 ($250 per article, $1,000 per laptop) |
| Baggage Delay | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) |
| Loss of Travel Documents (including money) | Personal Money; $100 | Personal Money; $300 | Personal Money; $500 |
| Personal Documents; $150 |
Personal Documents; $250 |
Personal Documents; $500 |
|
| Travel Delay | $300 ($50 per 3hrs) | $300 ($50 per 3hrs) | $500 ($50 per 3hrs) |
| Flight Diversion | $300 ($100 per 6hrs overseas) |
$300 ($100 per 6hrs overseas) |
$500 ($100 per 6hrs overseas) |
| Flight Overbooking | $100 | $100 | $100 |
| Travel Misconnection | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) |
| Travel Postponement | $500 | $500 | $1,000 |
| Personal Liability | $250,000 | $500,000 | $750,000 |
| Hijacking/Kidnapping and Hostage | $1,000 | $1,000 | $3,000 |
| Automatic Extension of Cover | Up to 7 days | Up to 14 days | Up to 14 days |
| Act of Terrorism Cover | |||
| Adult aged below 70 years old | $100,000 | $200,000 | $300,000 |
| Adult aged 70 years old and above | $30,000 | $40,000 | $50,000 |
| Child | $50,000 | $75,000 | $100,000 |
| Home Content Cover | Not Covered | $5,000 | $10,000 |
| Child Education Cover | $3,000 per child (up to $15,000) |
$3,000 per child (up to $15,000) |
$3,000 per child (up to $15,000) |
| Rental Car Excess Cover | $300 | $500 | $1,000 |
| Pet Hotel Cover | $1,000 ($50 for every 6 hrs) |
$1,000 ($50 for every 6 hrs) |
$1,000 ($50 for every 6 hrs) |
| Sport Equipment Protector | $500 | $2,000 | $4,000 |
|
Most Popular
|
||
|---|---|---|
| Entry | Savvy | Luxury |
| |
|
| Plan Highlights | Entry | Savvy | Luxury |
| Medical Expenses Incurred Overseas | $200,000 Pre-ex: $75,000 |
$500,000 Pre-ex: $125,000 |
$1,000,000 Pre-ex: $150,000 |
| Medical Expenses Incurred in Singapore | NA |
$7,500 |
$10,000 |
| Trip Cancellation and Loss of Deposit | $5,000 | $5,000 | $10,000 |
| Baggage Delay | $200 ($100/6hrs) | $200 ($100/6hrs) | $200 ($100/6hrs) |
| Travel Delay | $300 ($50/3hrs) | $300 ($50/3hrs) | $500 ($50/3hrs) |
| Personal Accident (Accidental Death and Permanent Disablement) | |||
| Adult aged below 70 years old | $150,000 | $300,000 | $500,000 |
| Adult aged 70 years old and above | $30,000 | $40,000 | $50,000 |
| Child | $50,000 | $100,000 | $200,000 |
| Medical Expenses Incurred Overseas | |||
| Adult aged below 70 years old | $200,000 Pre-ex: $75,000 |
$500,000 Pre-ex: $125,000 |
$1,000,000 Pre-ex: $150,000 |
| Adult aged 70 years old and above | $30,000 Pre-ex: $20,000 |
$50,000 Pre-ex: $40,000 |
$75,000 Pre-ex: $50,000 |
| Child | $75,000 Pre-ex: $50,000 |
$150,000 Pre-ex: $75,000 |
$250,000 Pre-ex: $100,000 |
| Medical Expenses Incurred in Singapore | |||
| Adult aged below 70 years old | Not Covered | $7,500 | $10,000 |
| Adult aged 70 years old and above | Not Covered | $1,000 | $3,000 |
| Child | Not Covered | $2,500 | $5,000 |
| Overseas Hospital Income | $5,000 ($200/24 hrs) Pre-ex: $5,000 ($200/24hrs) |
$10,000 ($200/24 hrs) Pre-ex: $10,000 ($200/24hrs) |
$20,000 ($200/24 hrs) Pre-ex: $20,000 ($200/24hrs) |
| Hospital Allowance in Singapore | $500 ($50 per 24 hrs) | $1,000 ($100 per 24 hrs) | $1,500 ($100 per 24 hrs) |
| Hospital Visitation | Not Covered | $2,500 | $5,000 |
| Compassionate Visit | Not Covered | $5,000 | $7,500 |
| Child(ren) Guardian | Not Covered | $2,500 | $5,000 |
| Emergency Telephone Charges | $100 | $200 | $400 |
| Emergency Medical Evacuation | Combined limit up to $1,000,000 Pre-ex: Combined limit up to $150,000 |
Combined limit up to $1,500,000 Pre-ex: Combined limit up to $200,000 |
Combined limit up to $1,800,000 Pre-ex: Combined limit up to $250,000 |
| Repatriation Of Mortal Remains to Singapore |
| Trip Cancellation and Loss of Deposit | $5,000 | $5,000 | $10,000 |
| Bankruptcy of Travel Agent | $1,000 | $1,000 | $3,000 |
| Travel Curtailment (including Hijacking) | $3,000 | $3,000 | $5,000 |
| Personal Effects (including laptop) | $2,000 ($250 per article, $1,000 per laptop) | $2,000 ($250 per article, $1,000 per laptop) | $3,000 ($250 per article, $1,000 per laptop) |
| Baggage Delay | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) |
| Loss of Travel Documents (including money) | Personal Money; $100 | Personal Money; $300 | Personal Money; $500 |
| Personal Documents; $150 |
Personal Documents; $250 |
Personal Documents; $500 |
|
| Travel Delay | $300 ($50 per 3hrs) | $300 ($50 per 3hrs) | $500 ($50 per 3hrs) |
| Flight Diversion | $300 ($100 per 6hrs overseas) |
$300 ($100 per 6hrs overseas) |
$500 ($100 per 6hrs overseas) |
| Flight Overbooking | $100 | $100 | $100 |
| Travel Misconnection | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) | $200 ($100 per 6hrs) |
| Travel Postponement | $500 | $500 | $1,000 |
| Personal Liability | $250,000 | $500,000 | $750,000 |
| Hijacking/Kidnapping and Hostage | $1,000 | $1,000 | $3,000 |
| Automatic Extension of Cover | Up to 7 days | Up to 14 days | Up to 14 days |
| Act of Terrorism Cover | |||
| Adult aged below 70 years old | $100,000 | $200,000 | $300,000 |
| Adult aged 70 years old and above | $30,000 | $40,000 | $50,000 |
| Child | $50,000 | $75,000 | $100,000 |
| Home Content Cover | Not Covered | $5,000 | $10,000 |
| Child Education Cover | $3,000 per child (up to $15,000) |
$3,000 per child (up to $15,000) |
$3,000 per child (up to $15,000) |
| Rental Car Excess Cover | $300 | $500 | $1,000 |
| Pet Hotel Cover | $1,000 ($50 for every 6 hrs) |
$1,000 ($50 for every 6 hrs) |
$1,000 ($50 for every 6 hrs) |
| Sport Equipment Protector | $500 | $2,000 | $4,000 |
What Are Pre-Existing Conditions?
If you have a medical condition or injury before your trip, it may be considered a pre-existing condition. Most travel insurers don’t cover claims related to pre-existing conditions, but we do!
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 |
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| Sleep Apnea | Diabetes | Stroke | Asthma | Cancer | Epilepsy |
Sleep Apnea
Diabetes
Stroke
Asthma
Cancer
Epilepsy
Level Up Your Plan For Added Peace Of Mind
With add-ons for pre-existing medical conditions to extra comfort for your furry ones, you’re ready for anything.
Pre-existing medical conditions
Get coverage for overseas medical expenses, travel inconveniences and more due to your pre-existing conditions.
Comprehensive COVID-19 coverage
Be financially covered for medical costs, cancellations and emergency evacuations relating to COVID-19.
Sports equipment protector
Broken skis? Stolen bicycles? We'll cover the hiring cost for climbing, diving, golfing gear and more so you don't miss a beat (or ride).
Rental car excess
A dent on your rented car shouldn't have to dent your wallet. We've got the excess covered so you can drive worry-free during your trip.
Child education
If the unthinkable happens, we'll step in to support your child's education because your dreams for them shouldn't stop.
Pet hotel
Unexpected trip delay? We cover your pet's extra hotel costs. No surprise bills, no extra worry, just peace of mind for both of you.
Have questions?
We’re here to help
No questions is too small - let us know how we can assist you. We operate from Mondays to Fridays, 9am to 5.30pm (excluding public holidays).
Useful Information
Product Documents
Policy Wordings Easy and Convenient Claims Process
We make claims easier, allowing you to focus on what matters most.
Download the Etiqa+ SG App
Create your account in minutes.
Submit your claim and supporting documents
Login to your account and submit them via the Etiqa+ SG App.
Sit back and let us do the heavy lifting
Our claims assessor will review your claims.
Your claims are ready
Once your claim is successfully approved, you will be notified via SMS and/or email.
Easy access to your policies, claims and requests.
Easy access to your policies, claims and requests.
Frequently Asked Questions
1. Who can buy Tiq Travel Insurance?
- Singaporean
- Permanent Resident of Singapore
- Foreigner with valid Work Pass
- Foreigner with valid Student Pass
- Foreigner with valid Dependant’s Pass
- Foreigner with valid Long-term Visit Pass
- Transit travellers* [EXCLUSIVE TO TIQ]
*Please note that this insurance will only cover for a round trip commencing and returning to Singapore within the effective coverage period.
2. Can I apply for Tiq Travel Insurance if I am more than 70 years old?
Yes, we cover beyond 70 years of age with reduced travel insurance benefits for Personal Accident, Medical Expenses Incurred Overseas and in Singapore, and Act of Terrorism Cover.
For more information, please refer to the Policy Wording.
3. How do you define a “child”?
A “child” is defined as someone who is unmarried and unemployed, and is at least 3 months old, and below 18 years old or up to 25 years of age if studying full-time in a recognised tertiary institution.
4. Can my child be covered by travel insurance on his/her own?
Currently, for individual travel insurance, policyholder must be at least 18 years of age. Under a family annual plan, the child can travel separately on his/her own. In case of exceptional circumstances, please write in to our customer service team to request a purchase.
5. Can I buy travel insurance while I am abroad?
You can purchase our travel insurance online at any time, anywhere. However, please note that the policy should be effective before you physically depart from Singapore.
1. How can I get emergency travel assistance when I am overseas?
As a policyholder, you are entitled to the following free travel assistance services provided by our travel assistance provider. To access the service, simply dial the Emergency Services Hotline at +65 6415 8694 and quote your Policy Number.
Other third-party costs and expenses are covered under this Policy subject to the terms and conditions provided in the Policy Wording. Our Travel Information and Emergency Assistance Services comprise the following:
– Pre-Trip Information Services
– Inoculation Requirements & Visa Requirements
– 24-hours Emergency General Travel Assistance (English & Mandarin)
– Embassy Referral
– Loss Luggage Assistance
– Loss Passport Assistance
– Emergency Message Transmission Assistance
– Interpreter Referral
– Telephone Medical Advice
– Medical Service Provider Referral
– Arrangement of Appointment with Local Doctors
– Arrangement of Hospital Admission
– Guarantee of Medical Expenses Incurred
– Monitor Medical Condition during Hospitalization with Attending Physician
2. Are there any exclusions under Tiq Travel?
Unfortunately, we are unable to cover everything and there are exclusions such as hazardous occupations or those who participate in professional high-risk sports and extreme sports. We also have countries exclusions. Please refer to the Policy Wording for the full exclusions list.
3. Do your plans cover pre-existing medical conditions?
Yes. Our Pre-Ex plans (Pre-Ex Entry Plan, Pre-Ex Savvy Plan, and Pre-Ex Luxury Plan) provide coverage for claims arising from pre-existing medical conditions only under the following sections:
- Section 2: Medical Expenses Incurred Overseas
- Section 4: Overseas Hospital Income
- Section 10: Emergency Medical Evacuation
- Section 11: Repatriation of Mortal Remains to Singapore
For claims not related to pre-existing medical conditions, you may still submit claims under any of the Pre-Ex plans across Sections 1 to 31 of the policy, subject to policy terms and conditions.
Please note that Pre-Ex plans are applicable only for single trips of up to 30 days. For full details, kindly refer to the Policy Wording.
4. What is the definition of “pre-existing medical conditions”?
The Insured Person(s) must meet all the following conditions to be eligible for Tiq Travel Insurance Pre-Ex cover:
(a) The Insured Person(s) is following their treating doctor’s advice for all their pre-existing medical condition. This includes not refusing or delaying any monitoring, medical appointment, medical test, medication, treatment or surgery.
(b) The Insured Person(s) does not have any medical condition or symptom which they have not consulted a doctor for or for which they are waiting for medical test, medical result, diagnosis, treatment or surgery.
(c) In the last 12 months, the Insured Person(s) does not have any pre-existing medical condition which has required them to:
• Receive treatment at a hospital’s Accident and Emergency Department more than once;
• Stay in a hospital as an inpatient for more than three days in a row; and
• Stay in a hospital as an inpatient for more than once.
5. Will I be covered if I am going overseas for medical treatment?
No, we do not cover persons going overseas to receive medical treatment.
6. What is a group plan?
A travel insurance Policy issued to you in respect of the Insured Persons named in the Schedule who are travelling as a group, with a maximum of 10 insured persons.
If you have more than 10 insured persons, we will recommend for you to apply for 2 (or more) Group Plans (as required) (e.g. 18 insured persons will require 2 Group Plans). The Insured Persons under the Group Plan must travel together on a Trip.
Group Plan is only available under Single Return Trip Policy for Pre-Ex Plans and Non Pre-Ex Plans.
7. Can we purchase a group policy if one of the travellers is a child who is unrelated to us?
Yes. Group plans are meant to accommodate travellers who are on the same travel itinerary but not necessarily related to one another by blood relations.
8. What is a family plan?
A single trip plan comprises a maximum of up to six (6) adults traveling with up to nine (9) children. The maximum number of Insured Person(s) under one Family plan is 10 persons. The adults need not be related but the child(ren) must be the Legal Child(ren) or grandchild to either of the adult Insured Person(s). All must depart from and return to Singapore together at the same time.
For annual multi-trip plan, the Insured Person(s) will comprise You, Your Legal Spouse and any number of Your Legal Children. The child(ren) need not be accompanied by either of the parent for any trips made during the Period of Insurance.
Family Plan is only available under Non Pre-Ex plans.
8. Do family members have to travel together under the annual family plan?
No, you do not need to travel together under the annual family plan.
9. What is a couple plan?
A Married Couple Plan can be bought by two adult individuals who are legally married. The Insured Persons must travel together. Married Couple Plan is only available under Single Return Trip Policy for Pre-Ex Plans and Non Pre-Ex Plans.
10. Who is a transit traveller?
A transit traveller is someone who does not stay in Singapore (non-resident). A transit traveller will be eligible for coverage under this category if the following conditions are met:
– A transit traveller can only be covered under a Group Plan, Family Plan or Married Couple Plan only, where the policy owner must be a Singapore Resident.
– The policy owner and transit traveller(s) need not be related to each other.
– The trip undertaken by a transit traveller must start and end in Singapore.
Transit travellers are not eligible for cover under a One-Way Trip, as detailed in the General Conditions section. Please note that entry permit/boarding pass or equivalent proof of entry is required for claims processing.
11. What are the types of plans available?
Trip type: Single or Annual Multi-Trip (recommended for frequent travellers)
Plan type: Individual, Family, Married Couple or Group
Benefit type: Entry, Savvy, Luxury, Pre-Ex Entry, Pre-Ex Savvy, Pre-Ex Luxury
Optional add-ons are available for all single trip plans:
1. Rental Car Excess Cover
2. Sports Equipment Protector
3. Child Education Cover
4. Pet Hotel Cover
For more information, please refer to the Policy Wording.
12. What is an annual multi-trip plan?
An Annual Multi-Trip plan provides coverage for an unlimited number of overseas trip made within the policy year, provided that each trip is less than 90 consecutive days.
This is available as an Individual Annual Multi-Trip Plan and a Family Annual Multi-Trip Plan.
13. Can I purchase insurance for a one-way trip?
Yes, we cover one-way trips. Simply check on the box before selecting your country of travel.
14. Can I choose to only cover a portion of my trip if I am doing a multi-city trip?
No, your period of insurance must include your entire trip from the date of departure from Singapore to the date of arrival in Singapore.
15. Should the travel policy end date be the date I board the plane or my arrival date in Singapore?
You should always get coverage for your travels up to the time/date that you are physically back in Singapore.
16. Am I covered for my Airbnb accommodation?
Yes, provided the Airbnb booked is legal in the country of travel.
17. What kinds of leisure activities are covered under Tiq Travel Insurance?
The following leisure activities are covered:
– Leisure scuba diving where the Insured Person(s) is diving no deeper than thirty (30) meters under the supervision of a qualified diving instructor; or the Insured Person(s) hold a PADI certification and He is diving within the certified depth under His PADI certification (but no deeper than 30 meters) and the Insured Person(s) is diving with a buddy or instructor who holds a PADI certification.
– Hot air balloon ride, parachuting, sky diving, bungee jumping, hang-gliding, paragliding, and non-competitive winter sports.
– Motorcycling where the Insured Person(s) hold a motorcycle license recognised by the country He is travelling in and provided that the Insured Person(s) wear a helmet at all times whilst motorcycling and abide by all applicable road laws of that country
For more information, please refer to the Policy Wording.
18. Can I purchase this insurance if I am going on a Cruise to Nowhere?
Yes you may purchase this insurance. Simply select either “Malaysia” or “Indonesia” as your country of travel.
1. If I decide not to proceed with my trip, can I recover the premium paid for my policy?
For single trip policy, we will grant a full refund of the premium prior to the commencement of the Policy. There will be no refund for cancellation after the period of insurance has commenced.
For annual multi-trip policy, we will grant a pro rata refund of the premium paid corresponding to the unexpired Period of Insurance as long as the amount to be refunded is at least $20 and no claim has been submitted prior to the cancellation of this Policy:
| Months remaining on Your Policy | 11 | 10-9 | 8-7 | 6-5 | 4-3 | 2 |
| Refund of premium payable(%) | 60 | 50 | 40 | 30 | 20 | 10 |
2. Can I extend the period of cover if I decide to extend my trip whilst overseas?
Please contact our friendly Customer Care Consultants for further advice. For your convenience, you may chat with us via Whatsapp at +65 6887 8777. Our customer care operation hours are:
Mondays – Fridays
8:45am – 5:30pm
(Excluding Public Holidays)
3. Can I change my travel commencement date?
Yes, you can change the commencement date only if you notify us prior to the commencement of your trip or effective date of coverage, whichever is sooner. Please contact our friendly Customer Care Consultants for this service.
You may also choose to use our self-service TiqConnect portal to change your travel dates, provided the travel duration and destination are the same and the trip has not commenced.
1. I am travelling to multiple countries, which country should I select?
Please proceed to select the countries that you will be travelling too. However, countries that are in the Sanctioned Countries list will not be covered in this policy.
For the full Sanctioned Countries list, please refer to our Policy Wording.
2. Can I buy travel insurance if I forgot to purchase prior to my departure?
No, you will not be covered if you have already physically left Singapore.
3. Can I purchase a Pre-Ex plan together with a non Pre-Ex plan?
Yes. You can mix and match the plans for Married Couple and Group Plans for single trips only, provided the trip does not exceed 30 days.
4. Can I buy add-ons for a child?
No, add-ons can only be purchased for adult travelers.
5. Why do you ask for my flight details during application?
In case of a flight delay, technology helps us track the status of your flight and pay your claims automatically into your eWallet. You can cash out the claims via PayNow conveniently.
6. Will my transit flights be covered in the plan?
Any delays on transit flights are covered as well, up to the policy limit. The only difference is that we do not help to track these flights and claims have to be submitted in case of a transit flight delay.
7. What if I do not have my flight details while applying for travel insurance?
You can still input or change your flight details in your TiqConnect account after the purchase.
8. What modes of payment do you accept?
We accept payment via Credit Card, eNets and eWallet credits.
1. How do I make a claim?
If you have a TiqConnect account with Etiqa, please log onto TiqConnect to submit your claims. Otherwise, you may register for an account on our corporate website. Access can be created immediately. You may also contact our Customer Care hotline at 6887 8777.
2. How does the automated flight delay benefit work? Do I still need to submit a claim if my flight gets delayed?
Our automated flight delay benefit is applicable for all flights departing and returning to Singapore, as long as you have entered the accurate flight information in your application. We use technology to determine if your flight has been delayed and make the payouts accordingly to your eWallet, which you can encash via PayNow. You do not need to make any manual claims.
Please note this automation does not include any transit flights that you might take during your travel period. You will still need to submit a claim if you experience transit flight delays during your policy period.
See What Our Customers Say
1Based on Zone 1, 1 day Entry plan with 55% off per-trip Tiq Travel Insurance.
2This comparison does not include information on all similar products. Etiqa Insurance Pte. Ltd does not guarantee that all aspects of the products have been illustrated.
3For travel delays after just 3 hours and based on the flight number provided by the policyholder in their Tiq Travel Insurance policy application.
This policy is underwritten by Etiqa Insurance Pte. Ltd. This content is for reference only and is not a contract of insurance. Full details of the policy terms and conditions can be found in the policy contract. This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the GIA/LIA or SDIC web-sites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg). Information is accurate as at 4 March 2026.
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